Customer Service Officer

Location:

Barwon Heads

Enquiries to:

office@barwoncoast.com.au

Status:

Casual

Applications close:

04/10/2024

About the role

We are seeking a Customer Service Officer who will play an important role in providing excellent customer service across Barwon Coast’s three caravan parks. You will be responsible for undertaking reception and reservation duties and providing friendly customer service to guests. The Customer Service Officer role is to : Perform reservation and reception duties for caravan park guests, including processing bookings via phone, in person, website, and email Greet guests courteously and handle check-ins, special requests, and promote park facilities to maximize satisfaction and revenue Perform general office tasks such as cash handling, record keeping, correspondence management, and document processing Maintain accurate financial records, including deposits, fees, and power account reconciliations Ensure compliance with legal and regulatory requirements, including managing insurance documents and annual agreements Contribute to a cooperative team environment and participate in continuous improvement initiatives Identify and monitor workplace risks, implementing mitigation processes as needed

About you

To be successful in this role you will have the ability to identify customer needs and expectations, decide the appropriate action and respond accordingly. Possess the ability to effectively communicate and deal with people with professionalism, courtesy, tact and understanding. Ability to work in a team, displaying respect for all members and working cooperatively towards planned outcomes. Qualifications and expertise Experience with accommodation booking systems, particularly RMS 9+ for caravan park operations Experience in reservations, check-ins, and customer service within the accommodation industry Proven track record in providing high-quality customer service, particularly in tourism/hospitality settings Proficient in Microsoft Windows and Office applications, with excellent computer and data entry skills Ability to work effectively both independently and as part of a team, showing initiative, flexibility, and accuracy

How to apply

If this sounds like you and you are as excited as we are by this opportunity, then we would love to hear from you!

 

To apply, please submit your resume and a cover letter outlining your skills for the role.